Noticeboard

Zero Tolerance Policy - A heartfelt plea to all of our patients.

Unfortunately, we are seeing an increase in unacceptable behaviour from our patients which will ultimately result in driving staff away from the practice and will only make the services we provide harder to deliver. 

All of our staff are doing their very best in difficult circumstances and have worked tirelessly throughout the pandemic.

To the majority of our patients who continue to be understanding and supportive, we thank you for your kindness and appreciate your tolerance. Demand for appointments has become significantly greater than capacity, and whichever way we manage our appointments, there is simply not enough to be able to see everyone when they want it.

We appreciate your frustrations at not being able to get through on the phone and having to wait longer for an appointment, or not being able to be seen on the day that you want. We are all on the same side and all want to ensure high quality care is delivered to our patients when needed.

"Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards our staff will not tolerated. Staff facing abuse will always have the surgery's full support". 

Thank you for your support and understanding.

August Bank holiday 2022 - We will be closed on Monday 29th August and re-open on Tuesday 30th August. Further details can be found under Opening Times - Bank Holidays 2022.

Nurse Practitioner Minor Illness Clinic

Nurse Practitioner

Minor Illness Clinic

 

What is a Nurse Practitioner?

A nurse practitioner is a registered nurse who has received additional university education to increase their ability to treat, diagnose, counsel and educate patients who have Minor Illnesses. They can even prescribe if appropriate.

Why wait to consult with a doctor for a Minor Illness when you can book directly to see the Nurse Practitioner in the minor illness clinic? You can book an appointment by phone or in person and we are looking to make online bookings available in the near future through the ‘Patient Access’ service.

Minor illnesses by definition are not seen as urgent or emergency problems. If in doubt call your surgery or dial 111

Any of the following qualify to be seen as a Minor illness:

·         BP review

·         Colds / Flu symptoms

·         Constipation

·         Coughs / Chest infection / Asthma or COPD exacerbations

·         Diarrhoea & Vomiting

·         Ear Infections

·         Fever / Temperature

·         Hay Fever

·         Indigestion

·         Minor Burns

·         Minor Injuries (Sprain, cuts, bruises, strains, bump to the head unless been   unconscious then A+E or GP)  

·         Minor Skin Infections

·         Minor Wounds

·         Sinusitis

·         Skin Rashes (Acute not Chronic)

·         Sore Throats

·         Thrush

·         Urine Infections (Specimen required at visit)

 

The appointment is for 20 minutes for no more issues at a time if possible.

 

 

Exclusions are:

  • Under 16 years of age
  •      Mental Health issues
  •  
  •      No Eye conditions or Dental issues – These should address to an optician or dentist accordingly.
  • Pregnant patients
  • Severe chest pain or severe difficulty breathing (Need A+E referral via 999)
  • Having convulsions / blackouts / severe headaches lasting more than 24hrs
  • Coughing or vomiting blood
  • Sudden loss of sight – Call 999
  • Bleeding profusely from any orifice
  •  Any illness related to a condition already being treated or you have been recently seen for by a GP, in which case you need to see a GP again, or you are being treated for by a Hospital specialist / Secondary care service.
  • Reviewing of Long term conditions – such as COPD, Diabetes, Mental Health, Learning disabilities, Heart Failure, Kidney disease, Dementia, Cardio vascular and heart disease, Cancer, Depression and strokes.

 

We currently have a male Nurse practitioner (Martin) so any discrete / private minor illnesses that need a female Practitioner you would need to book to see a GP or request a chaperone at the appointment.

If in doubt ask a Receptionist



 
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