Noticeboard

Zero Tolerance Policy - A heartfelt plea to all of our patients.

Unfortunately, we are seeing an increase in unacceptable behaviour from our patients which will ultimately result in driving staff away from the practice and will only make the services we provide harder to deliver. 

All of our staff are doing their very best in difficult circumstances and have worked tirelessly throughout the pandemic.

To the majority of our patients who continue to be understanding and supportive, we thank you for your kindness and appreciate your tolerance. Demand for appointments has become significantly greater than capacity, and whichever way we manage our appointments, there is simply not enough to be able to see everyone when they want it.

We appreciate your frustrations at not being able to get through on the phone and having to wait longer for an appointment, or not being able to be seen on the day that you want. We are all on the same side and all want to ensure high quality care is delivered to our patients when needed.

"Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards our staff will not tolerated. Staff facing abuse will always have the surgery's full support". 

Thank you for your support and understanding.

August Bank holiday 2022 - We will be closed on Monday 29th August and re-open on Tuesday 30th August. Further details can be found under Opening Times - Bank Holidays 2022.

National Opt-out

Current situation

The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September 2021.  However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.  NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time:

    • Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded. 
    • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.
    • The plan to retire Type 1 opt-outs will be deferred for at least 12 months whilst new arrangements are up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian. 

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes. The deadline of the 01/09/2021 has been delayed until a new system of opt out is developed and a specific date is not being set for collection of the data. Hopefully, moving forward, this process will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

What’s next?

There has been some concern regarding the lack of awareness amongst the healthcare system and patients. It is recognised that strengthening of communication between these parties. The Department of Health and Social Care are developing an engagement and communications campaign, with the goal of ensuring that the healthcare system and patients are aware and understand what is planned, and can make informed choices. The public rightly look to and trust general practice and a centrally driven communication campaign with clear messages will seek to ensure that the introduction of this collection does not impose an additional burden on practices. They are developing a strategy that will deliver:

Listening – where stakeholders will be listened to and gather views on how best to communication with the profession patients and the public

Consultation – a series of events where they can explain the programme, listen and capture feedback

Demonstration – show how feedback is being used to develop and shape the programme

Delivery – of an information campaign to inform the healthcare system and the public about the changes to how their GP data is used

Further information can be found on the following website:

https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research



 
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