Noticeboard

Zero Tolerance Policy - A heartfelt plea to all of our patients.

Unfortunately, we are seeing an increase in unacceptable behaviour from our patients which will ultimately result in driving staff away from the practice and will only make the services we provide harder to deliver. 

All of our staff are doing their very best in difficult circumstances and have worked tirelessly throughout the pandemic.

To the majority of our patients who continue to be understanding and supportive, we thank you for your kindness and appreciate your tolerance. Demand for appointments has become significantly greater than capacity, and whichever way we manage our appointments, there is simply not enough to be able to see everyone when they want it.

We appreciate your frustrations at not being able to get through on the phone and having to wait longer for an appointment, or not being able to be seen on the day that you want. We are all on the same side and all want to ensure high quality care is delivered to our patients when needed.

"Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards our staff will not tolerated. Staff facing abuse will always have the surgery's full support". 

Thank you for your support and understanding.

August Bank holiday 2022 - We will be closed on Monday 29th August and re-open on Tuesday 30th August. Further details can be found under Opening Times - Bank Holidays 2022.

Digitisation of patient records

Privacy Notice – Digitalisation of “Lloyd George” records.

 

The NHS Long Term plan published in 2019 requires the digitisation of all primary care paper medical records, commonly known as ‘Lloyd George’ records or ‘A4 medical records’.

 

Having paper based medical records restricts the use of technology to provide ‘joined up’ services and therefore the current paper records will be transferred to a digital format and then destroyed.

This will involve the current patient paper medical records being scanned and then entered directly into a patient’s electronic medical record. This work will be completed by a third-party supplier, NEC (formerly known as Northgate Public Services), whose security standards have been reviewed by NHS Birmingham and Solihull Clinical Commissioning Group.

 

We are required by Data Protection law to provide you with the following information about how we handle your information.

 

Data Controller contact details  

 

Paul Couldrey, IG Consultant, PGIC Consulting Ltd -  www.pcdc.org.uk

Data Protection Officer contact details  

Elizabeth McAndrew, Practice Manager, Prestbury Medical Practice – 01902 721021

Purpose of the processing  

Transferring the current paper medical records into patients’ electronic medical records.   

Lawful basis for processing  

The following provisions of the General Data Protection Regulation permit us to digitise existing paper medical records:   Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the controller…’’   Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data  

The paper patient records will be shared with NEC, who will scan and digitise the current paper medical records before destroying them.

Right to access and correct

You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff.  

Retention period  

GP medical records will be kept in line with the law and national guidance. Information on how long records can be kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice.   The paper medical records will be destroyed three months after they are transferred to an electronic format.  

 

The practice holds medical records to provide medical treatment and advice and patients have a relationship with a GP in order for them to be provide health and care service to you. We therefore do not require your consent to transfer these papers records to an electronic format. If you have any questions about this project, please contact Elizabeth McAndrew.

 

Details of Supplier:

NEC (formerly known as: Northgate Public Services)

 

Unit 1

Charles Way

Bulwell
Nottingham
NG6 8RF

 

NEC Software Solutions | Orchestrating a Brighter World (necsws.com)

 

Frequently asked questions - link Lloyd George FAQs



 
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