Noticeboard

Urgent News about blood tests - 27.08.21


There is a national shortage of blood bottles which is expected to last until at least 17th September 2021. We have been advised by the NHS to postpone all non-urgent blood tests. We will advise you if we feel that you urgently require a blood test and advise you when the situation changes. This situation is out of our control; thank you for your patience.


COVID 19 Update August 2021


July 19th 2021 is when all restrictions for COVID were removed. The practice is a high risk environment and we are keen to maintain a safe and healthy place for you to be. Please help us to keep you and those around you safe.  Masks - the continued wearing of masks is current government guidance and is strongly recommended. Please wear your mask if you come into the practice for any reason.  Social distancing - we will continue to promote social distance awareness.  Please use chairs available in the waiting area, which are separated for distance purposes. If there is no seating left, please consider waiting outside until one becomes available.  Hand Sanitiser - this will continue to be provided. Please use when entering the building and when leaving.  Your help with keeping us safe is appreciated. Many thanks.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient access to medical records

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

NHS Constitution

The NHS is founded on a common set of principles and values that bind together the communities and people it servces - patients and public - and staff who work for it.

How Prestbury Medical Practice implements the NHS Constituton, please click on link. NHS Constitution

 

 



 
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