Noticeboard

Zero Tolerance Policy - A heartfelt plea to all of our patients.

Unfortunately, we are seeing an increase in unacceptable behaviour from our patients which will ultimately result in driving staff away from the practice and will only make the services we provide harder to deliver. 

All of our staff are doing their very best in difficult circumstances and have worked tirelessly throughout the pandemic.

To the majority of our patients who continue to be understanding and supportive, we thank you for your kindness and appreciate your tolerance. Demand for appointments has become significantly greater than capacity, and whichever way we manage our appointments, there is simply not enough to be able to see everyone when they want it.

We appreciate your frustrations at not being able to get through on the phone and having to wait longer for an appointment, or not being able to be seen on the day that you want. We are all on the same side and all want to ensure high quality care is delivered to our patients when needed.

"Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards our staff will not tolerated. Staff facing abuse will always have the surgery's full support". 

Thank you for your support and understanding.

August Bank holiday 2022 - We will be closed on Monday 29th August and re-open on Tuesday 30th August. Further details can be found under Opening Times - Bank Holidays 2022.

In light of the Coronavirus situation, and following NHS England guidance, please arrange an initial telephone consultation with a clinical team member, who will assess your clinical need before a face-to-face appointment is arranged.

Appointmentsflu_shot:

Care Navigation in Wolverhampton

If you are ringing for an appointment, please note when your call is answered, staff will ask you about your illness, this is to help them direct your call to the appropriate GP or service.

On-line Appointment Booking -  Please note that we are now able to offer the opportunity to pre-book an appointment with a GP online. 

If you wish to use the web-booking facilities, please speak to reception staff or register as below.

Use this link to register for on-line appointments.

Please note in order to use the above facility you will need to read the following form:

Emis access form.docx

If you require an interpreter for your appointment, please let reception know and this will be arranged for you. Please also note that a translation facility of this website is also available on the Home Page (under Quick Links).

Nurse Practitioner

We have a Nurse Practitioner available, who can deal with all minor ailments.

Chaperones

All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to allocate the slot to someone else.

 
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