Noticeboard

Zero Tolerance Policy - A heartfelt plea to all of our patients.

Unfortunately, we are seeing an increase in unacceptable behaviour from our patients which will ultimately result in driving staff away from the practice and will only make the services we provide harder to deliver. 

All of our staff are doing their very best in difficult circumstances and have worked tirelessly throughout the pandemic.

To the majority of our patients who continue to be understanding and supportive, we thank you for your kindness and appreciate your tolerance. Demand for appointments has become significantly greater than capacity, and whichever way we manage our appointments, there is simply not enough to be able to see everyone when they want it.

We appreciate your frustrations at not being able to get through on the phone and having to wait longer for an appointment, or not being able to be seen on the day that you want. We are all on the same side and all want to ensure high quality care is delivered to our patients when needed.

"Everyone has the right to be safe at work, and we want to reiterate in the strongest possible terms that violence and aggression towards our staff will not tolerated. Staff facing abuse will always have the surgery's full support". 

Thank you for your support and understanding.

August Bank holiday 2022 - We will be closed on Monday 29th August and re-open on Tuesday 30th August. Further details can be found under Opening Times - Bank Holidays 2022.

 

When We Are Closedclosed_sign

If you have an urgent problem when the surgery is closed please ring the usual surgery number and your call will be answered by the out-of-hours service. Please note that when contacting them, your telephone conversation will be recorded.

NHS 111

Calls to NHS 111 are free from both landlines and mobiles.

NHS Walk-In Centres

The nearest NHS Walk-In Centre is located at: Phoenix Centre, Parkfield Road, Parkfields, Wolverhampton WV4 6ED. Open between 10:00 to 19:00 Monday to Friday and 10:00 to 16:00 on Saturdays, Sundays and Bank Holidays.

The centre offers on-the-spot treatment (without an appointment) and advice for minor health problems, illness, ailments and injuries. You are able to 'walk in' during opening hours.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website