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Noticeboard

CORONAVIRUS

Please note that the surgery is open, and we are here for you. It is important that you seek medical advice for any health related issues if you have worrying symptoms that may require treatment and we advise that you continue to contact the surgery to enable us to assess you.  Routine childhood immunisations are being done at the surgery and if your child is due for these, please make an appointment. Precautions have been put into place to ensure the safety of patients and staff at the surgery during COVID, and these will be explained to you when you call for an appointment or visit the surgery.  Further information about COVID can be found below.

Link to coronavirus guidance in different languages: https://www.doctorsoftheworld.org.uk/coronavirus-information/ 

Patient guidance on self isolation and social distancing for Covid 19 - please follow link:

https://www.nhs.uk/conditions/coronavirus-covid-19/

Symptoms and what to do:

Self isolate for 10 days if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • notice a change to or have a loss of smell
  • notice a change to or have a loss of taste

If anyone in your household has these symptoms, you must self isolate for 14 days.

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home, stay alert.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

Test Results

Getting the results of a test organised by the Practice:

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    • All results are checked by the doctors. A comment is then made on your notes.
    • Please ring in the afternoon after 3.00 pm (when our phone lines are quietest) and the receptionist will read the doctor’s comment about your test to you.
    • It is YOUR responsibility to ring us to check the results of your test, as follow up may be needed.
    • You will only be contacted by us if your results require further action.
    • Please ensure we have correct contact details for you (especially mobile telephone) in case we do need to contact you.
    • If you want/need to discuss a test result with a GP we would be happy to do this over the phone. Telephone appointments are available either on the day or pre-booked with the GP who ordered the test unless there is a good reason why they cannot follow up your problem

Length of time before test results come back:

Some tests take longer to return to the practice than others. Please allow the following time to ensure all of your results are likely to be back:

  • Blood tests 7 days
  • X-rays 2 weeks
  • Ultrasound scans 2 weeks
  • CT or MRI scans 1 month
  • Heart scans 2 weeks
  • ECGs (heart traces) 1 week
  • Urine samples for infection 1 week
  • Swabs for infections 1 week
  • Nail clippings for fungal infection 8 weeks
  • Smear results 8 weeks (the NHS always writes to you about these results)

 

Getting the results of tests organised by the hospital:

Sometimes patients have investigations that have been arranged by hospital consultants. The results from these tests do not automatically get forwarded onto GPs.

If you want to know the result of a test you have had under the care of a consultant you can phone the hospital and ask to speak to your consultant's secretary. They are often able to get permission to forward the results onto the practice so that we can let you know the results. If you give them a couple of days to do this, then ring the practice we can discuss the results with you over the phone.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 
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